临时团队中快速信任的研究.pdf

西安电子科技大学
硕士学位论文
临时团队中快速信任的研究
姓名:李燕
申请学位级别:硕士
专业:企业管理
指导教师:赵文平
20090101
摘要
摘要
作为一种临时性组织,临时团队是组织为应对竞争环境快速变化的结果。它能
快速、高效地完成团队任务,实现团队目标。然而,出于其结构的独特性,临时
团队在有效解决企业面临的非常规或突发性问题的同时,也给团队管理活动尤其
是团队信任的构建带来了巨大的挑战。而快速信任理论的提出,很好地解决了关
于临时团队中信任构建的“悖论”和挑战。
本文在临时团队快速信任相关理论综述的基础上,展开了一系列的理论探讨和
实证研究。首先,提出了快速信任的三条构建途径及相应的三种信任形念,从而
构建了临时团队快速信任的初始因果模型,并提出了相应的研究假设。该模型不
仅从团队、信任相关个体、沟通以及文化环境等方面,拓展了快速信任的影响前
因理论,提炼、分析了相关前因变量:也对快速信任与团队绩效的结果作用模式
进行了理论分析,提出了三个中介作用变量。
其次,在理论分析的基础上,本文根据初始模型设计了调查问卷,并利用
SPS115统计软件进行了预检验。重点分析、验证了数据和问卷条款的信度与效
度,并据此对初始问卷和初始模型进行了修正.。
最后,通过SPSs相关分析、回归分析与结构方程建模技术,对实际样本数据
进行了分析和检验,得到了一些研究结论。研究结果表明:(1)除受团队层面信
任前因的影响外,成员个体的信任特征、成员间的沟通行为特征及我国传统文化
环境中的某些显著特征,尤其是信任倾向、沟通及时性、善意认知和文化的集体
导向等前因,也对快速信任的构建起到了重要的促进作用。(2)快速信任与其结
果变量团队绩效之间是一种间接作用的关系,即快速信任通过团队凝聚力和有益
冲突行为两个中介变量的完全中介作用,间接促进团队绩效的提升。
关键词:快速信任临时团队信任前因团队凝聚力有益冲突行为
Abstract
Abstract
As a kind of temporary organization, temporary teams are the consequence for
organizations to answer the challenge of the fast changing environment. Temporary
teams can complete tasks and accomplish goals swiftly and effectively. However,
because of its uniqueness of organizational structure, temporary teams also give us
some management challenges, especially for trust building. With the theory of swif
trust, all of these challenges get easy to be resolved
Base on the review of available research, this paper conducted an intensive theory
discussion and empirical study. First, it put forwards three trust forms building from
hree ways, also gave us a conceptual model of antecedent-consequence for swift trust
and some hypothesis. The model expanded the theory about swift trust antecedents from
trustor. trustee, communication and culture environment levels. based on team level. It
also studies the relationship of swift trust and team performance, with three intervening
variables
According to the above research, this paper designed a questionnaire, and
conducted a survey with small sample. It mainly analyzed the data reliability and
validity, and purified the survey items. According to the small-sample testing, it
corrected both the incipient model and questionnaire
Finally, by using SPSS statistical analysis tool, it conducted a large sample test and
got some research conclusions. Following conclusions were reached: (1) Besides the
available team level antecedents. some traditional individual trust factor and
communication factors as well as Chinese cultural factors also have a great eftect to the
building of swift trust, of which cultural collective-orientation, disposition to trust,
communicating promptness and goodwill cognition are the most important antecedents
2 )Swift trust has a positive effect to team performance, through the mediation of team
cohesiveness and useful conflict actions
Keyword: Temporary teams Swift trust Trust antecedents Team cohesiveness
Useful conflict actions